Privacy Policy
At KSV Group Couch and Carpet Cleaning (“we”, “our”, “us”), we are committed to protecting your privacy. This Privacy Policy explains the types of information we collect from visitors and customers on our website and how that information is used, shared, and protected.
1. Information We Collect
We collect various types of personal information when you visit our website, request a service, or communicate with us. This includes:
Personal Identification Information: Name, phone number, email address, and mailing address.
Payment Information: Credit card details and billing address.
Usage Information: Information about how you access and interact with our website, such as IP address, browser type, device information, and page visit statistics.
Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your experience on our website and analyze traffic patterns.
2. Why We Collect This Information
We collect this information for several purposes, including:
To provide our services (e.g., carpet and couch cleaning) and process transactions.
To communicate with you regarding your service requests, booking confirmations, and customer support inquiries.
To improve the functionality and content of our website.
To analyze website traffic and optimize our marketing strategies.
To comply with legal obligations and industry standards.
3. Sharing of Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your information under the following circumstances:
Service Providers: We may share your information with trusted third-party vendors who assist us in operating our website, conducting our business, or providing services to you. These vendors are obligated to keep your information confidential and are not allowed to use your personal data for any other purposes.
Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, or legal process.
Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.
4. Your Rights
You have the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete personal information.
Deletion: You can request the deletion of your personal information, subject to legal and contractual limitations.
Opt-out of Marketing: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in any marketing email we send or contacting us directly.
To exercise any of these rights, please contact us ksvcleaninggroup@gmail.com
5. Minors’ Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete that information. If you believe that a minor has provided us with personal information, please contact us immediately at ksvcleaninggroup@gmail.com
6. Security
We take reasonable precautions to protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or electronic storage system is 100% secure, and we cannot guarantee the absolute security of your information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and updating the “Effective Date” at the top of this page.
8. Opting Out of Communications
If you no longer wish to receive marketing, promotional, or other communications from us, you can opt out at any time by:
Unsubscribing: Click the "unsubscribe" link at the bottom of any marketing email we send you.
Contacting Us: You can also request to opt-out of receiving any communications by emailing us at ksvcleaninggroup@gmail.com or calling/text message +15165189240. Please provide your name, email address, and a request to stop receiving communications, and we will honor your request as soon as possible.
Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages, such as service confirmations, billing updates, or other necessary communications related to the services you have requested.
9. SMS Privacy Policy
KSV Group LLC may disclose Personal Data and other information as follows:
Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
KSV Group Couch and Carpet Cleaning
Email Address: ksvcleaninggroup@gmail.com
Phone Number: (516)518-92-40